How to Return Shoes From SNKRS App: A Complete Guide
The SNKRS app is a popular platform for sneaker enthusiasts to purchase limited edition shoes. However, sometimes the shoes you receive may not meet your expectations or fit properly. In such cases, you may need to return them. Here is a step-by-step guide on how to return shoes from the SNKRS app.
1. Check the return policy: Before making a return, familiarize yourself with the SNKRS app’s return policy. It usually allows returns within a certain timeframe, typically 30 days from the purchase date.
2. Contact customer service: Reach out to the SNKRS app’s customer service to initiate the return process. They will provide you with instructions on how to proceed.
3. Package the shoes properly: Ensure that the shoes are in their original condition, unworn, and with all the original packaging. Place them securely in a shipping box to avoid any damage during transit.
4. Print the return label: The customer service team will provide you with a return label. Print it out and affix it to the shipping box.
5. Ship the package: Take the package to your nearest postal service or courier and send it back to the provided address. It is recommended to use a trackable shipping method for your peace of mind.
6. Await confirmation and refund: Once the shoes are received and inspected by the SNKRS app, you will receive a confirmation email. The refund will be processed back to your original payment method within a few business days.
FAQs:
1. Can I return shoes that have been worn?
No, the SNKRS app only accepts returns for shoes that are in their original, unworn condition.
2. What if the shoes I received are damaged or defective?
In such cases, contact customer service immediately and provide them with pictures or a description of the issue. They will guide you through the return process.
3. Is there a time limit for returns?
Yes, the SNKRS app typically allows returns within 30 days of the purchase date.
4. Can I exchange the shoes for a different size or model?
Unfortunately, the SNKRS app does not offer direct exchanges. You will need to return the unwanted shoes and make a new purchase for the desired size or model.
5. Do I have to pay for return shipping?
Yes, the customer is responsible for the return shipping costs unless the shoes received were damaged or defective.
6. Can I return shoes purchased from a physical store through the SNKRS app?
No, the SNKRS app only accepts returns for shoes purchased directly from their platform.
7. Can I return shoes if I changed my mind after the purchase?
Yes, as long as the shoes are in their original, unworn condition and within the specified return window, you can return them even if you changed your mind.